Azure Managed SysOps
Our Azure Managed SysOps services are designed for organisations that need a trusted partner to provide 24×7 operational support for Azure services and web technologies.
Service Features
Our Azure Managed SysOps services are tailored to your business requirements. This means you can choose a service level by resource to decide what additional skills and capabilites you need for operational success. Unlike other providers we won’t charge a penalty for support linked to a percentage of your Azure spend.
Our packages include:
Foundation Support
Designed for Non Production environments- 8 x 5 Business Hours Support
- Incident Management
- Premier Escalation to Microsoft
Critical Support
Designed for Production environments- 24 x 7 Critical Hours Support
- Incident Management
- Premier Escalation to Microsoft
- Service Monitoring
- Event Management
- Request Fulfilment
Service Add Ons
Increase your managed service stack- OS Management: Support, Patching & Backups
- Database Management: Support, Tuning, Patching & DBA Admin
- Open Source Management: Web application support & Sys Admin
Now available to buy direct from Azure Marketplace
Download our datasheet for more information
Benefits to you
Our Azure Managed SysOps services offer a huge range of benefits to you including:
24x7 Support
From our team of Azure Engineers
Reduced Risk
Reduce operational risks with a service backed by robust SLAs
Real-Time Monitoring
Of health statistics and service metrics
Fix Issues Quickly
Advanced escalation of issues to Microsoft
Security
ISO 27001:2013 accredited services
Reduced Cost & Resource
Free up your internal team by outsourcing operational tasks for a fraction of the cost of internal hires
Foundation Support
The Foundation Support Extended, builds on the basic service included in the Governance Managed Services to cover all the below services. This service is typically used by customers to cover non-production environments, where our engineers aren’t required to make changes.
The services supported by our Foundation Support include:
Data Operations
- Azure SQL Database
- Azure Database for PostgreSQL
- Azure Database for MySQL
- Azure Database for MariaDB
- Azure Cache for Redis
- Cosmos DB
- Azure Search
- SQL Data Warehouse
- Data Factory
Networking
- Traffic Manager
- Azure Front Door
- Azure DNS
- Application Gateway (and WAF)
- Content Delivery Network
- DDOS Protection
- Azure Firewall
IaaS VM Services
- Virtual Machines
- Virtual Machine Scale Sets
- Reserved Instances
- VM Storage (Disk / Blob)
- Availability Sets
Other Services
- Azure Kubernetes Service
- Web Apps
- Batch
- App Service
- Azure Backup
- Azure Site Recovery
- Key Vault
- Azure NetApp Files
Azure Critical Support
24×7 Azure Critical support is designed for Production or Critical workloads, whereby the customer requires N4Stack Engineers to be able to address issues 24×7. Critical Support delivers proactive management with Service Monitoring automatically raising service cases with our support team. The request fulfilment module provides comprehensive change management, allowing the Azure engineering team to undertake configuration changes to the supported services.
IaaS OS Management
The IaaS OS Management service extends the Critical Support package to the operating system, providing 24×7 support from a team of Wintel and Open Source specialists. This service includes management of the Azure backups, handing failures and checking for successful retention. The team will also handle patch management on a monthly rota, applying critical fixes and updates.
Open Source Management
The Open Source Management service extends the Critical Support package to the Open Source web stack, providing 24×7 support specialists in web technologies. This service will provide includes management of a range of technologies including web services, load balancing, caching, containers, search and proxies.
