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Azure Managed SysOps

Our Azure Managed SysOps services are designed for organisations that need a trusted partner to provide 24×7 operational support for Azure services and web technologies.

Service Features

 

Our Azure Managed SysOps services are tailored to your business requirements. This means you can choose a service level by resource to decide what additional skills and capabilites you need for operational success. Unlike other providers we won’t charge a penalty for support linked to a percentage of your Azure spend.

Our packages include:

Now available to buy direct from Azure Marketplace

Download our datasheet for more information

Benefits to you

 

Our Azure Managed SysOps services offer a huge range of benefits to you including:

24x7 Support

From our team of Azure Engineers

Reduced Risk

Reduce operational risks with a service backed by robust SLAs

Real-Time Monitoring

Of health statistics and service metrics

Fix Issues Quickly

Advanced escalation of issues to Microsoft

Security

ISO 27001:2013 accredited services

Reduced Cost & Resource

Free up your internal team by outsourcing operational tasks for a fraction of the cost of internal hires

Foundation Support

 

The Foundation Support Extended, builds on the basic service included in the Governance Managed Services to cover all the below services. This service is typically used by customers to cover non-production environments, where our engineers aren’t required to make changes.

The services supported by our Foundation Support include:

Data Operations

  • Azure SQL Database
  • Azure Database for PostgreSQL
  • Azure Database for MySQL
  • Azure Database for MariaDB
  • Azure Cache for Redis
  • Cosmos DB
  • Azure Search
  • SQL Data Warehouse
  • Data Factory

Networking

  • Traffic Manager
  • Azure Front Door
  • Azure DNS
  • Application Gateway (and WAF)
  • Content Delivery Network
  • DDOS Protection
  • Azure Firewall

IaaS VM Services

  • Virtual Machines
  • Virtual Machine Scale Sets
  • Reserved Instances
  • VM Storage (Disk / Blob)
  • Availability Sets

Other Services

  • Azure Kubernetes Service
  • Web Apps
  • Batch
  • App Service
  • Azure Backup
  • Azure Site Recovery
  • Key Vault
  • Azure NetApp Files

Azure Critical Support

 

24×7 Azure Critical support is designed for Production or Critical workloads, whereby the customer requires N4Stack Engineers to be able to address issues 24×7. Critical Support delivers proactive management with Service Monitoring automatically raising service cases with our support team. The request fulfilment module provides comprehensive change management, allowing the Azure engineering team to undertake configuration changes to the supported services.

IaaS OS Management

 

The IaaS OS Management service extends the Critical Support package to the operating system, providing 24×7 support from a team of Wintel and Open Source specialists. This service includes management of the Azure backups, handing failures and checking for successful retention. The team will also handle patch management on a monthly rota, applying critical fixes and updates.

Open Source Management

 

The Open Source Management service extends the Critical Support package to the Open Source web stack, providing 24×7 support specialists in web technologies. This service will provide includes management of a range of technologies including web services, load balancing, caching, containers, search and proxies.

Let us know what you're interested in...

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